Overview

At GeoByte, we are committed to delivering high-quality digital products and ensuring your satisfaction. Due to the nature of digital goods, our refund and returns policy is designed to be clear, fair, and transparent.

---

Eligibility for Refunds

• Digital Products:
  All products offered by GeoByte are delivered electronically and are not eligible for physical return.
• Refund Period:
  You may request a refund within 14 days of your purchase, provided you have not downloaded, activated, or accessed the product beyond the demo or trial limitations (if available).
• Non-Refundable Circumstances:
  • If the digital product has been downloaded, activated, or fully accessed.
  • If more than 14 days have passed since the purchase date.
  • If the request is based solely on change of mind or personal preference after product access.

---

How to Request a Refund

To initiate a refund, please contact our support team with your order number, purchase details, and reason for your request. We may request additional information to verify your eligibility.

---

Processing Time

Approved refunds will be processed within 5–7 business days to your original payment method. You will receive a confirmation email once the refund has been issued.

---

Product Issues

If you encounter technical issues, installation problems, or believe the product is not functioning as described, please contact our technical support before requesting a refund. Our team is available 24/7 to resolve any issues promptly and ensure you receive full value from your purchase.

---

Exceptions

• Duplicate Purchases:
  Accidental duplicate orders will be fully refunded upon verification.
• Unauthorized Transactions:
  If you suspect unauthorized use of your payment method, notify us immediately for prompt investigation and resolution.